Employment Benefits and Incentives

Feeling challenged at work is an important part of long-term career success. Mercantile provides the opportunity for monetary reward and professional advancement in an environment that is friendly and committed to superior service. Our goal is to recruit, effectively train, and inspire employees to provide outstanding service in the call center industry. We have a competitive, performance-based compensation and incentive plan as well as a competitive benefit package. Mercantile is proud to be a professional, safe work environment with opportunities for advancement. We are seeking qualified, self-motivated individuals who are interested in collection & customer service career opportunities. Mercantile provides the learning and experience to fuel your future. Contact us to discover just how far your talents can take you.

Working at Mercantile

Employees begin their career as Collection or Customer Service Specialists, with some later earning the opportunity for promotion to supervisory & management positions. Many successful employees have built long-term careers at Mercantile; the retention rate for our longer tenured employees’ averages over ten years. The Mercantile executive team is made up of experienced and talented individuals, several of whom started in entry level Collections and worked up to their current executive position.

You can begin a rewarding career in:

  • Collections
  • Collections Management
  • Customer Service

At our Buffalo Corporate office, you’ll find a variety of career opportunities in:

  • Accounting
  • Compliance
  • Human Resources
  • Information Technology
  • Marketing
  • Payment Processing
  • And more!


Benefits are an important consideration when choosing an employer. Mercantile offers a robust benefits package to attract the best candidates. As an employee of MAB, you may be eligible for the following benefits*:

  • Lucrative Hourly Rates
  • Unlimited Bonus Potential
  • Pay for Performance Structure
  • Paid Time Off (PTO) in addition to Paid Holidays
  • Medical Options including Prescription Drug Coverage
  • Dental Insurance
  • Short and Long-term Disability Insurance
  • Company Paid Life Insurance in addition to Supplemental Life Insurance Options
  • Free Employee Assistance Program
  • Paid Training
  • Flexible Scheduling
  • Business Casual Dress and the opportunity to participate in a “Casual Dress Down” program
  • Wellness Program
  • Free onsite parking
  • Volunteer Opportunities

*Note: all benefits options are not available in all office locations.

Community Outreach

Mercantile Adjustment Bureau employees actively support their communities! Our employees regularly participate in fundraising to support local and national organizations. Over the last 18 months, Mercantile employees raised over $100,000 in donations to support research treatment for devastating diseases, offer aid to victims of natural disasters, and provide holiday gifts and household goods for families in need. At Mercantile, we are always looking for ways to do social good by supporting those in need and making a positive impact in our communities.

Apply for Open Positions

Interested in joining the Mercantile family? Follow the link below, and apply today!